Privacy Policy

Last updated: January 2026

Sesquatch is a product of Neapolitan LLC, a Wyoming limited liability company. This Privacy Policy describes how Sesquatch ("we", "us", or "our") collects, uses, and shares information about you when you use our website and services.

1. Information We Collect

Information You Provide

•Account Information: Name, email address, and password when you register
•Organization Information: Organization name and settings
•Payment Information: Billing details processed securely through Stripe
•Content: Email templates and related content you create
•Communications: Information you provide when contacting support

Information Collected Automatically

•Usage Data: Pages visited, features used, and actions taken
•Device Information: Browser type, operating system, and device identifiers
•Log Data: IP address, access times, and referring URLs
•Cookies: Session and preference cookies for functionality

Information from Third Parties

•AWS: Information about your AWS resources when you connect your account
•Authentication Providers: Basic profile information if you use social login

2. How We Use Your Information

We use the information we collect to:

•Provide, maintain, and improve the Service
•Process transactions and send related information
•Send technical notices, updates, and support messages
•Respond to your comments, questions, and support requests
•Monitor and analyze trends, usage, and activities
•Detect, investigate, and prevent fraudulent or unauthorized activity
•Personalize and improve your experience

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

•Service Providers: With vendors who assist in providing the Service (e.g., payment processing, hosting)
•Legal Requirements: When required by law or to protect our rights
•Business Transfers: In connection with a merger, acquisition, or sale of assets
•With Your Consent: When you have given us permission to share

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

•Account data: Retained until account deletion
•Activity logs: 7 days (Free) or 90 days (Pro)
•Billing records: As required by tax laws

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

•Encryption of data in transit and at rest
•Regular security assessments and monitoring
•Access controls and authentication requirements
•Employee training on data protection

6. Your Rights

Depending on your location, you may have the right to:

Access

Request a copy of the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal information.

Portability

Receive your data in a portable, machine-readable format.

To exercise these rights, please contact us.

7. Cookies

We use cookies and similar technologies for functionality, analytics, and preferences. You can control cookies through your browser settings, though some features may not function properly.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service.

Questions about this Privacy Policy?

If you have questions about how we handle your data, please get in touch.